Our Helpdesk is on hand to deal with customer’s specific property requirements, covering a diverse range of services from emergency reactive maintenance to larger project works.
The Helpdesk is manned between 08.00 – 17.30 hours, Monday to Friday.
Outside of these hours, any emergency calls are handled by one of our on-call Managers
Utilising our IT and communication systems, our team are able to log all new job instructions and enquiries and deploy our mobile team of operatives to site within the Client’s required response time. Alternatively, larger works can be arranged and planned to suit the client.
Access to our comprehensive job database enables the team to provide current status of works in progress together with detailed information on works carried out historically.
All our operatives carry hand-held personal digital assistants (PDA’s) for immediate transmission of job information together with documentation for quotes and risk assessments for on site completion.
Our satellite monitoring system tracks our fleet to ensure the fastest response possible.
Working in conjunction with our management team and site operatives, the role of our Helpdesk and support staff is to provide a high level of communication and service.