020 8253 4588 ask@kpsltd.co.uk

24hr Helpdesk

Our Helpdesk is on hand to deal with customer’s specific requirements, covering a diverse range of services from emergency reactive repairs and Planned preventative maintenance, through to larger quoted remedial works.

The Helpdesk is operational, 24 hours a day, 7 days a week, 52 weeks of the year. Our office-based team operate between 08.00 – 17.30 hours, Monday to Friday. Outside of these hours, any emergency calls are handled by one of our directly employed on-call Managers.

Utilising our IT and communication systems, our team are able to log all new job instructions and enquiries and deploy our mobile team of Engineers to site within the Client’s required response time.  Alternatively, larger works can be arranged and planned to suit the client.

Access to our comprehensive job database enables the team to provide current status of works in progress together with detailed information on works carried out historically.

All our Engineers carry hand-held personal digital assistants (PDA’s) for immediate transmission of job information together with documentation for quotes and risk assessments for on-site completion.

Our satellite monitoring system tracks our fleet to ensure the fastest response possible.

Working in conjunction with our management team and site Engineers, the role of our Helpdesk and support staff is to provide a high level of communication and excellent service levels.